Refund policy

Return & Refund Policy

Effective Date: July 16, 2026

At Discounted Deals Private Ltd, we want you to be completely satisfied with your purchase. If you are not happy with your order, we're here to help.

Company Information

Discounted Deals Private Ltd
Office No 1371, 85 Dunstall Hill
Wolverhampton, WV6 0SR
United Kingdom

Contact Person: Sumbul Sunan

Phone: +44 7828 731695
Email: admin@discounteddeals.store

1. Returns

You may return eligible items within 30 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and in its original condition.

  • Be returned in the original packaging.

  • Include all accessories, manuals, and parts (where applicable).

  • Be accompanied by proof of purchase (order number or receipt).

2. Non-Returnable Items

For hygiene, safety, or legal reasons, the following items cannot be returned unless they are faulty or damaged:

  • Used kitchen accessories and kitchen gadgets.

  • Personal care or hygiene-related products (if sold).

  • Gift cards.

  • Clearance or final sale items.

  • Products that have been customised or personalised.

3. Faulty, Damaged or Incorrect Items

If you receive:

  • A damaged item,

  • A defective product,

  • An incorrect item,

please contact us within 48 hours of delivery with:

  • Your order number.

  • A description of the issue.

  • Clear photographs of the item and packaging.

We will arrange an appropriate solution, which may include:

  • A replacement.

  • A full refund.

  • A partial refund where appropriate.

4. How to Start a Return

To request a return, please contact us at:

Email: admin@discounteddeals.store

Please include:

  • Your full name.

  • Order number.

  • Reason for return.

  • Photos (if the item is damaged or faulty).

Do not send your return until you receive return instructions from our customer support team.

5. Return Shipping

If you change your mind, you are responsible for the cost of returning the item unless otherwise agreed.

If the return is due to:

  • Our error.

  • A faulty product.

  • A damaged item.

We will cover the return shipping costs where applicable.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items without tracking.

6. Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

Original shipping charges are generally non-refundable unless the return is due to our error or a faulty product.

7. Exchanges

We only replace items if they are defective, damaged, or if the wrong product was sent.

To request an exchange, please contact us at:

Email: admin@discounteddeals.store

8. Order Cancellation

You may cancel your order before it has been dispatched for a full refund.

If your order has already been shipped, you will need to follow our standard returns process after receiving the item.

9. UK Consumer Rights

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations.

If goods are faulty, not as described, or not fit for purpose, you may be entitled to a repair, replacement, or refund in accordance with UK law.

10. Contact Us

Discounted Deals Private Ltd
Office No 1371, 85 Dunstall Hill
Wolverhampton, WV6 0SR
United Kingdom

Contact Person: Sumbul Sunan

Phone: +44 7828 731695

Email: admin@discounteddeals.store

We aim to respond to all customer enquiries within 1–2 business days.